volotel

Change and Refund policies

Airline tickets

The fare rules may vary depending on the flight ticket booked and are provided to us directly by the airlines. Should you have any questions regarding such terms, we invite you to contact us and we will provide necessary assistance with regards to these terms. Please note that the most restrictive set of rules below applies to your entire itinerary. Rules and restrictions as imposed by the airline(s) will be applicable to your fare should you need to change or cancel your flight(s). Airline tickets are non-transferable.

Refunds

You have up to 24 hours from the time you first buy your ticket for a refund if you booked at least 2 days prior to departure. The 24-hour refund policy applies to all ticket types, but you have to cancel the trip to get a refund. After the 24-hour period your ticket will be subject to the airlines ticket fare rules. A $10 nonrefundable agency processing fee will be applied in addition to the airline cancellation fee. All purchases made on a debit/credit card will be credited back to the original card used. It will take up to 45 calendar days to receive the amount.

Hotel reservations

Please assume that hotel reservation are non-changeable and non-transferable. If you would like to change a hotel reservation please contact us. Refunds will only be due to the customer in line with the rules and restrictions of the applicable suppliers as notified in the booking process. A $10 nonrefundable agency processing fee will be applied in addition to the supplier cancellation fee.